iskoniq Refund and Billing Policy
Version 1.0 ยท Effective October 12, 2026
1. Who charges you
Payments are processed by our payment provider. Card details go directly to them, and we do not store full card numbers. The company that charges you is named on your checkout page and invoice.
2. Prices and billing
Prices are in USD and exclude applicable taxes, which are added where required. You pay in advance, monthly or yearly. Yearly plans are billed once a year, upfront, at the yearly price shown on our pricing page. We send a receipt by email after each payment.
3. Renewal
Your subscription renews automatically for the same period until you cancel. Before a yearly renewal, we email you a reminder with the amount, the date and how to cancel.
4. Cancelling
You can cancel anytime in your account. Cancellation takes effect at the end of the period you have paid for. You keep access until then and are not charged again. After that, you can export your data for 30 days.
5. 30-day money-back guarantee
If iskoniq is not right for you, ask for a full refund within 30 days of your first payment. No reason is needed. This applies once per customer, to your first payment, on monthly and yearly plans. Write to support@iskoniq.com from the email address on your account.
6. Extra sessions
You can get a refund for unused extra sessions within 30 days of buying them. Used sessions are not refundable.
7. Other refunds
After the periods above, payments are not refundable, including for unused sessions or partial periods, except:
- if we end your contract without you being at fault, we refund the unused part of any prepaid period;
- if we make a material change to our Terms and you cancel before it takes effect, we refund the unused part of any prepaid period;
- where the law requires a refund.
If an analysis is wrong because of how we processed it, we re-run it at no cost.
8. How refunds are paid
Refunds go back to the original payment method, usually within 10 business days of approval. How long it takes to reach you depends on your bank.
9. Price changes
We tell you at least 30 days before a price change. The new price applies from your next billing period, and you can cancel before then. Yearly plans keep their price until the end of the paid year.
10. Founding Program
- Your first 5 sessions are free, with no card needed.
- Nothing is charged when the free sessions end. You choose whether to continue on a paid plan.
- Your founding price is locked for 36 months from your first paid month, on every plan, as long as your subscription stays active.
- Founding pricing ends if you cancel, and current prices apply if you come back.
- If you take the money-back refund in your first paid month, your founding place ends.
Full terms are in our Terms of Service, section 7.
11. Failed payments
If a payment fails, we email you and try again. If it is still not paid after 7 days, your account becomes read-only. After 14 days, it is paused. After 90 days, the subscription is cancelled. Your clients can still view reports already published to them until cancellation. You can restore full access anytime before that by updating your payment method.
12. Billing questions and disputes
If something looks wrong on your bill, write to support@iskoniq.com first. We fix genuine mistakes quickly. If you open a dispute with your bank, we may make your account read-only while it is resolved.
13. Consumers
If you are a consumer, nothing in this policy limits your rights under mandatory consumer law. Our money-back guarantee is in addition to those rights.